Terms & Conditions

These terms and conditions govern your use of the Moorfields website. By using our website, you accept these terms and conditions in full. If you do not accept these terms and conditions you should leave this website immediately.

The information contained within this website has been compiled by Moorfields. This website is solely for the purpose of providing information about the firm and the services that it offers.

This website is intended to provide general information on a particular subject or subjects. It is not an exhaustive treatment of such subject(s), nor does it create a business or professional services relationship. The material discussed is meant to provide general information, and should not be acted on without obtaining professional advice appropriately tailored to your individual needs. Your use of this site, any documents and the information it contains is at your own risk. Before making any decisions or taking any action that might affect your personal business or finances, you should consult a qualified professional adviser.

You may only view, download and print pages from the website for your own personal use, subject to the restrictions set out below. You must not:

  • Republish material from this website
  • Use any of the materials on this website for commercial exploitation
  • Edit or otherwise modify any material on the website
  • Use this website to upload or distribute any material that contains viruses or anything similar
  • Use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful.


The links to other websites provided by this website have been included for convenience only. The inclusion of such links does not imply any endorsement by Moorfields of the linked website.

Whilst the firm endeavours to ensure that the information on the website is correct, we do not warrant the accuracy and completeness of the material on the website or whether it is up to date, and we make no commitment to update such material.

Moorfields may remove, amend or replace any provision of these terms at any time by posting such changes on the site without notice. Your use of this site is subject to the terms in force at the time of use. If you breach any of these terms, your permission to use the website automatically terminates.

 

Complaints Procedure

Moorfields is the trading name of Moorfields Advisory Limited registered in England and Wales No 08910792. VAT Number GB 181 7929 71.

The company's registered office is at 88 Wood Street, London, EC2V 7QF.

The institute of Chartered Accountants in England and Wales authorises Simon Thomas, Arron Kendall and Nicholas O'Reilly to act as insolvency practitioners in the United Kingdom under section 390(2)(a) of the Insolvency Act 1986.

Office Holders acting as Administrators or Administrative Receivers manage the affairs, business and property of the debtor subject to the appointment and contract only as agent of the debtor and without personal liability. Office Holders acting as Receivers manage the property of the Mortgagor and contract only as agent of the Mortgagor and without personal liability.

Moorfields is authorised and regulated by the Financial Conduct Authority (FCA) for debt collection.

Moorfields strives to provide a first class service to all of its clients and we are committed to a process of continuous improvement. As such should you have any comments or complaints regarding this matter you should contact me in the first place at the address on the front of this letter. 

Should you consider that I have not dealt with your comments appropriately you may request we perform an internal independent review of your complaint. This review would be undertaken by a person within Moorfields not involved in the assignment and would be co-ordinated by Mrs S Colledge, National Compliance Manager. A request for a review can be made in writing to the Mrs Colledge, Moorfields, 88 Wood Street, London, EC2V 7QF. 

If you do not receive a satisfactory response then you may be able to make a complaint to my regulatory body; the Institute of Chartered Accountants in England and Wales, via the Insolvency Practitioner Complaints Gateway. The contact details for the Gateway are:

  • Tel: 0300 678 0015 - calls are charged at up to 12p per minute from a land line, or for mobiles, between 3p and 45p per minute if you're calling from the UK.
  • By Post: The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds LS11 9DA

Further information on the Gateway can be found at https://www.gov.uk/complain-about-insolvency-practitioner 

 

Professional Indemnity Insurance

To contact our professional indemnity insurers please write to;

Allianz Global Corporate & Specialty SE, Allianz House, 60 Gracechurch Street, London, EC3V 0HR

Axis Specialty London, 4th Floor, Plantation Place South, 60 Great Tower Street, London, EC3R 5AZ

AIG Europe Limited, The AIG Building, 58 Fenchurch Street, London, EC3M 4AB

Nexus Underwriting Limited, 150 Leadenhall Street, London, EC3V 4QT